Frequently asked questions

Choose Cash on Delivery at checkout. You pay the courier in cash when your order arrives — no card details are needed. Your confirmation email shows the exact amount due.

Very large orders may need a quick phone verification before dispatch, and there is a maximum order value for Cash on Delivery shown at checkout.

Card payments are coming soon. For now, all orders are paid by Cash on Delivery.

Please try to have the exact amount ready — couriers may not always carry change.

Standard delivery takes 2–5 working days. See our shipping page for options and costs.

Sign in to your account, or use order tracking with your order number and email.

Contact us as soon as possible — we can update it until the order is packed.

Unopened items can be returned within 30 days of delivery. See returns.

Once we receive your return we refund by bank transfer or store credit, usually within 5 working days.

Yes, while it's still pending or confirmed. Open the order in your account (or via order tracking) and choose Cancel order.

No — guest checkout is available. An account lets you track orders and save addresses.